FAQ
Why is my track number not updating? (US only)
At first, the package will be shipped from Ukraine to the USA via DHL (5-8 business days), and then it will be delivered to your final address (2-4 business days). The tracking number will begin to show updates once USPS receives the package from DHL. Therefore, you may see statuses like "Label Created, not yet in the system," "Pre-transit," or "No tracking" during the initial 5-8 business days. Please don't worry; this is normal.
How long does a package take to ship from Ukraine to US?
The delivery takes 8-12 business days from shipping.
How long does a package take to ship from Ukraine to other countries?
The delivery takes 7-10 business days from shipping for UK and EU, 10-25 business days for other countries.
What is your processing time?
Our processing time is 2-3 business days.
Do you make custom orders?
Unfortunately, we do not make custom orders.
What can be done if something wrong with my order?
We apologize for this inconvenience. In this case, be sure to contact us by mail or write to us on Instagram @mamagloriashop. We will do our best to solve your problem as quickly as possible.
Returns & Cancellations
We accept cancellations during 24 hours except if your package has already been sent.
We do not accept returns but feel free to contact us to find optimal solution.